Frequently Asked Questions

Find answers to common questions about our platform

Getting Started

Our platform is a comprehensive learning management system that connects learners with expert instructors worldwide. You can:
  • Browse and enroll in thousands of courses across various categories
  • Create and sell your own courses using our AI-powered tools
  • Track your learning progress with advanced analytics
  • Earn certificates upon course completion
  • Connect with a global community of learners and educators
Simply create a free account to get started!

Yes! Creating an account is completely free with no credit card required. You only pay when you choose to enroll in a paid course. We also offer many free courses to help you get started with your learning journey.

Our platform is fully responsive and works on:
  • Desktop computers (Windows, Mac, Linux)
  • Laptops and tablets
  • Smartphones (iOS and Android)
  • Any device with a modern web browser (Chrome, Firefox, Safari, Edge)
Your progress syncs automatically across all devices.

Account Management

To reset your password:
  1. Go to the login page
  2. Click "Forgot Password?"
  3. Enter your registered email address
  4. Check your email for a password reset link
  5. Follow the link to create a new password
If you don't receive the email within 10 minutes, check your spam folder or contact support.

Yes, you can delete your account at any time. Go to Settings > Account > Delete Account. Please note:
  • This action is permanent and cannot be undone
  • All your learning progress will be lost
  • Active subscriptions will be cancelled
  • If you're an instructor, your courses will be removed from the marketplace
  • Outstanding payments will be processed before account deletion
We comply with GDPR - all your personal data will be permanently deleted within 30 days.

Log in and go to your Profile page. You can update:
  • Profile photo
  • Display name
  • Bio and professional headline
  • Social media links
  • Email notifications preferences
  • Privacy settings
Changes are saved automatically.

Courses & Learning

Enrolling in a course is easy:
  1. Browse the marketplace or search for a specific course
  2. Click on the course to view details
  3. Click "Enroll Now" button
  4. For paid courses, complete the payment process
  5. Start learning immediately!
Once enrolled, you have lifetime access to the course content (unless specified otherwise).

Most courses offer lifetime access, meaning you can learn at your own pace without time limits. However:
  • Some specialized courses may have access periods (clearly marked)
  • Live cohort-based courses have specific start and end dates
  • Certificates may have expiration dates for compliance purposes
Check the course details page for specific access information.

Yes! Upon successful completion of a course (100% completion rate and passing all assessments), you'll receive a digital certificate that includes:
  • Your name and course title
  • Completion date
  • Unique verification ID
  • Instructor's digital signature
You can download, print, or share your certificate on LinkedIn and other professional networks.

All courses on our public marketplace must be in English or include English translations. This ensures accessibility for our global audience. For enterprise customers with private tenant access, courses can be in any language approved by their organization.

Billing & Payments

We accept all major payment methods through our secure Stripe integration:
  • Credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards
  • Apple Pay
  • Google Pay
  • Bank transfers (for enterprise customers)
All transactions are encrypted and PCI-DSS compliant.

We offer a 30-day money-back guarantee for most courses:
  • Request a refund within 30 days of purchase
  • Must have completed less than 30% of the course
  • Refunds typically process within 5-10 business days
  • Some restrictions apply to bundled courses and special promotions
To request a refund, go to your Purchase History and click "Request Refund" or contact support.

Currently, we operate on a pay-per-course model, which gives you more flexibility. However, we're developing subscription plans that will offer:
  • Unlimited access to select courses
  • Early access to new courses
  • Exclusive content and resources
  • Priority support
Sign up for our newsletter to be notified when subscriptions launch!

Yes! You receive an automatic email receipt after each purchase. For detailed invoices:
  1. Go to your Account Settings
  2. Click "Purchase History"
  3. Find the transaction and click "Download Invoice"
Enterprise customers can request customized invoices with PO numbers by contacting their account manager.

Becoming an Instructor

Becoming an instructor is straightforward:
  1. Create a free account if you haven't already
  2. Navigate to "Become an Instructor" in your dashboard
  3. Complete the instructor onboarding form
  4. Verify your identity and payment information
  5. Create your first course using our tools
  6. Submit for review
  7. Once approved, publish and start earning!
There are no upfront fees to become an instructor.

We offer an industry-leading revenue split:
  • 90% to instructors
  • 10% platform fee
This applies to all course sales. We believe instructors should keep the majority of their earnings. Payment processing fees (Stripe) are deducted separately at approximately 2.9% + $0.30 per transaction.

Payment Schedule:
  • Payouts occur monthly, on the 15th of each month
  • There's a 30-day holding period for new sales (refund protection)
  • Minimum payout threshold: $50
Payment Methods:
  • Direct bank transfer (ACH, SEPA)
  • PayPal
  • Wire transfer (for amounts over $10,000)
Track your earnings in real-time through your Instructor Dashboard.

Yes! We provide comprehensive marketing support:
  • Feature your course on our homepage (if selected)
  • Include in category promotional emails
  • SEO optimization for course pages
  • Social media promotion of top courses
  • Promotional tools and resources for instructors
  • Referral program with commission sharing
  • Analytics to help you optimize your course
Plus, you keep full control over pricing and promotions.

AI Creator Tools

Our AI Creator helps you build courses faster:
  • Content Generation: Create course outlines, lesson scripts, and learning objectives
  • Quiz Creation: Automatically generate multiple-choice, true/false, and open-ended questions
  • Content Enhancement: Improve existing content for clarity and engagement
  • Translation: Translate course content to multiple languages
  • Accessibility: Generate closed captions and transcripts
  • Image Generation: Create custom graphics and thumbnails
All AI-generated content is reviewed before publication to ensure quality.

Yes, but with important guidelines:
  • AI can assist in content creation, but you must review and refine all output
  • You're responsible for accuracy and quality of all content
  • AI-generated content must be clearly labeled in certain contexts
  • Content must still meet our quality standards
  • Plagiarism policies apply - don't generate content from copyrighted material
We comply with the EU AI Act and provide transparent disclosure of AI usage.

AI usage limits depend on your account tier:
  • Free Account: 10 AI generations per month
  • Instructor Account: 100 AI generations per month
  • Premium Account: 500 AI generations per month
  • Enterprise: Unlimited (with fair use policy)
Need more? Contact us for custom plans or purchase additional credits.

Technical Support

Try these troubleshooting steps:
  1. Check your internet connection (minimum 5 Mbps recommended)
  2. Clear your browser cache and cookies
  3. Try a different browser (Chrome, Firefox, Safari, Edge)
  4. Disable browser extensions that might block content
  5. Update your browser to the latest version
  6. Try adjusting video quality settings
Still having issues? Contact support with your browser version and error message.

Minimum Requirements:
  • Internet: 3 Mbps (5 Mbps recommended for HD video)
  • Browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
  • JavaScript enabled
  • Cookies enabled
  • Screen resolution: 1024x768 or higher
For Best Experience:
  • 10+ Mbps internet connection
  • Modern computer (within 5 years)
  • Latest browser version
  • Ad blocker disabled for our domain

We appreciate bug reports! Please include:
  • Detailed description of the issue
  • Steps to reproduce the problem
  • Browser and version
  • Operating system
  • Screenshots if applicable
  • Error messages (if any)
Submit via: Support Form | Email: bugs@platform.com | Or use the feedback button in your dashboard.

Enterprise Solutions

Our enterprise solution offers:
  • White-Label Branding: Fully customizable to match your organization
  • SSO Integration: SAML, OAuth, Active Directory support
  • Advanced Security: SOC 2, ISO 27001 compliance, data residency options
  • Custom Domains: Use your own domain name
  • Bulk User Management: CSV imports, API provisioning
  • Advanced Analytics: Comprehensive reporting and BI integration
  • Dedicated Support: 24/7 enterprise support with SLA
  • Training & Onboarding: Personalized implementation assistance
Learn more about Enterprise

Enterprise customers get complete data isolation:
  • Your courses and data are completely private to your organization
  • Users can only see content assigned to their tenant
  • Your branding and customizations don't affect other tenants
  • You control user access and permissions
  • Separate reporting and analytics per tenant
  • Option for dedicated database instances
Public marketplace courses are never visible to your private tenant users unless explicitly enabled.

Enterprise pricing is customized based on:
  • Number of users/seats
  • Storage requirements
  • Feature set needed
  • Support level (standard, premium, white-glove)
  • Contract length
Starting at $10,000/year for up to 500 users. Volume discounts available.

Contact Sales for Quote

Still Have Questions?

Our support team is here to help you 24/7

Email Support

support@platform.com

Response within 24 hours
Live Chat

Available 9 AM - 6 PM EST

Contact Support
Phone Support

+1 (555) 123-4567

Enterprise customers only